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Herc Rentals Inc
Worcester, MA, United States
14 days ago
Herc Rentals Inc
Worcester, Massachusetts, United States
14 days ago

Description

Req #: 36461

Herc Rentals Inc. is a premier, full-service equipment rental firm - providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers' projects.

With more than 55 years of equipment rental expertise, approximately 5,100 employees and approximately 295company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..

Short Description

The FS Engineer is an IT generalist with knowledge of a myriad of IT systems and solutions. Knowledge of the WAN, LAN, Server and Desktop architecture is expected. General knowledge of software systems, databases, client-server architecture, and infrastructure management tools is also expected. An understanding of the current Infrastructure Services - Service Portfolio and processes is required.

A solid background in user support and troubleshooting is critical as this position involves dealing with a large, and often changing, number of day-to-day issues which arise in supporting the information technology requirements of HercRentals branches and personnel.

Along with this IT knowledge, it is imperative that the incumbent understands HercRental's business goals and management's objectives and priorities. The incumbent collaborates to develop methods and processes for supporting the large and diverse user community's technology needs within the constraints of the business requirements and the Infrastructure Services Portfolio of offerings.

Good project/time management skills are essential to managing the response to the multitude of requests and issues while working on longer-range business needs in a rapidly changing technical environment. The ability to respond quickly when financial, manufacturing production or maintenance systems are involved is important.

Responsibilities

  • Act as communication conduit between Branch Managers staff, Infrastructure Services Delivery Team, and support Divisional IT Teams.
  • The sole point of contact representing Infrastructure Field Services.
  • Address and resolve IT concerns and needs of the branch user community.
  • Attend Branch/Department Staff meetings as needed to communicate our goals and address concerns.
  • Responsible for carrying out overall branch IT infrastructure plan.
  • Responsible for maintaining Service Level Agreement with the branch and for setting staff expectations.
  • Attend meetings as required by the local branch and management: For Example Group conference calls, Infrastructure Change Management conference calls, Branch Change Management conference calls, Safety Meetings.
  • Occasional travel (up to 50%) as required to field locations to attend face-to-face group meetings and project meetings.
  • Oversee onsite IT contractor's activities at the branches.
  • Works with the staff to develop improvements to the support processes.
  • Provide business analysis and consulting functions for assessing user application requirements.
  • Take responsibility when appropriate for technical leadership for projects that impact the local site
  • Act as technical liaison for the rollout of applications and technologies to the local site
  • Act as technical liaison with vendors who supply purchased products/services to verify compliance and stability at the local site
  • Overall coordination of local resources for project execution and facility support including Turnaround infrastructure.
  • Process resolution issue tickets pertaining to branch field locations


Requirements


    Professional Experience

    Educational Background

    BA/BS in Computer Science or related field is preferable. Equivalent combination of experience, education and training will be considered

    Conditions of Employment

    10+ years IT experience related to IT Infrastructure support services

    Must have a general understanding of all product and service needs (switches, routers, patch panels, cabling, and data ports), and must maintain knowledge of changing technologies

    Experience working with both long-haul and local exchange carriers providing network services (data, voice, internet, and wireless)

    Experience implementing and tracking service level or metrics reporting

    Experience developing processes and implementing policies and procedures

    Ability to work on projects that range in size, complexity and duration

    Project management experience

    Strong Communications skills: Written, Oral and through Presentation materials

    Working knowledge of ITIL (IT Infrastructure Library) and ITSM (IT Service Management)

    Experience with IT Supplier Relationships

    Knowledge of supplier relationships and tactical plan implementation

    Demonstrated proficiency with MS Office Software suite of products

    Skills


      Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

      Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.

      Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationals origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors .

      #LI-LM1


      Job Information

      • Job ID: 59747268
      • Location:
        Worcester, Massachusetts, United States
      • Position Title: Field Service Engineer
      • Company Name: Herc Rentals Inc
      • Job Function: Accounting/FinanceĀ 

      Please refer to the company's website or job descriptions to learn more about them.

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